REFUND POLICY

Effective Date: April 24, 2026

Warcry Studio LLC is committed to delivering high-quality game development services that meet the agreed scope, timelines, and standards. We stand behind our work and want every client to feel confident engaging with us. This Refund Policy outlines the conditions under which refunds are available and how they are processed.

1. 100% Money-Back Guarantee (First Month)

We offer a full 100% money-back guarantee within the first month of onboarding and active deliverable production. If, within this period, you feel that:

The delivered work does not meet the agreed specifications or quality standards,
Project timelines have not been honoured as outlined in the Statement of Work,
The onboarding process or initial deliverables fall short of reasonable expectations,

You are entitled to request a full refund. No complex process, no lengthy disputes. We resolve it.

To initiate a refund under this guarantee, the Client must submit a written request to hello@warcrystudio.com within 30 days of the project start date, outlining the specific concerns or issues encountered. Warcry Studio will review the request within five business days and process eligible refunds within seven to fourteen business days of approval.

2. Pro-Rated Refunds (After the First Month)

After the initial 30-day guarantee period, refunds are handled on a pro-rated basis depending on the hours consumed and the volume of work completed at the time of the refund request.

The refund amount is calculated by deducting the cost of hours worked, resources allocated, and deliverables produced from the total amount paid.
Warcry Studio will provide a transparent, itemized breakdown of hours and deliverables completed prior to processing any pro-rated refund.
Pro-rated refund calculations are based on the agreed hourly or milestone rate as defined in the project agreement.
Clients are entitled to all completed work, source files, and assets corresponding to the portion paid for and not refunded.

3. Refund Processing Timeframe

All approved refunds will be processed within seven to fourteen business days from the date of written approval. Warcry Studio will confirm the approval and expected processing date in writing. Any delays caused by third-party payment processors are outside our control, and we will communicate these promptly if they arise.

4. Currency and Exchange Rates

All refunds are issued in the original currency in which payment was received. Warcry Studio is not responsible for any exchange rate fluctuations that may affect the final refunded amount as received by the Client. Any currency conversion fees charged by the Client’s bank or payment provider are the responsibility of the Client.

5. Project Handover on Refund or Termination

In all refund or termination scenarios, Warcry Studio will ensure a thorough and professional project handover. This includes:

Delivery of all completed assets, files, and documentation in organized, industry-standard formats.
A written handover summary outlining the current state of the project, what has been completed, and any outstanding items.
Reasonable transition assistance to ensure the Client can continue development with another partner if needed.

We are committed to amicable resolutions in all circumstances. Our goal is never to leave a client stranded.

6. Non-Refundable Items

The following are non-refundable in all circumstances:

Fees for work fully completed and accepted by the Client in writing.
Costs associated with third-party tools, software licenses, or assets procured specifically for the Client project.
Administrative and onboarding fees where services have been rendered.
Milestone payments where corresponding deliverables have been approved and signed off by the Client.

7. Non-Payment and Project Pausing

Timely payment of milestone invoices is essential to maintaining project momentum. If a milestone invoice remains unpaid beyond the agreed payment window:

Warcry Studio reserves the right to pause active development on the project until payment is received.
The Client will be notified in writing at least two business days before any pause is enacted, and we will make every effort to reach a resolution before pausing.
Any project timeline delays resulting from non-payment pauses are not the responsibility of Warcry Studio and will be adjusted accordingly upon resumption.
Repeated non-payment may result in termination of the agreement as outlined in the Terms of Service, with fees applied for all work completed to date.

8. Dispute Resolution

If a Client is dissatisfied with a refund decision or the pro-rated calculation, both parties agree to engage in good-faith discussions to reach a fair and mutually agreeable resolution. If an agreement cannot be reached within 30 days, the dispute will be handled in accordance with the dispute resolution process outlined in our Terms of Service.

9. How to Request a Refund

To submit a refund request, please contact us at:

Email: hello@warcrystudio.com
Subject Line: Refund Request – [Your Project Name]

Include your full name, company name, project start date, the nature of your concern, and any relevant documentation. We will respond within five business days

10. Changes to This Policy

Warcry Studio reserves the right to update this Refund Policy at any time. Changes will be communicated to active clients in writing and posted on our website with an updated effective date.